Computing and Applications Reviews (CAR) is committed to providing a transparent and fair process for all authors and readers. However, due to the nature of academic publishing, once a submission or transaction is processed, refunds are typically not provided. Below are the conditions under which refunds may be considered:
1. Submission Fees:
- Once a manuscript has been submitted and the processing fee has been paid, the submission is considered final. Refunds for submission fees are not provided after submission, except in exceptional circumstances.
- If a submission is withdrawn before the review process begins, authors may request a refund of the submission fee, minus any administrative charges.
2. Article Processing Charges (APC):
- Article Processing Charges (APCs) are applied to accepted manuscripts for publication. Once an article is accepted for publication and the APC is paid, no refunds will be issued.
- In cases of withdrawal after acceptance but before publication, a partial refund may be considered, depending on the stage of the publication process and any incurred costs.
3. Subscription Fees:
- Refunds for subscription fees are generally not provided. Once a subscription to the journal has been processed, it is considered non-refundable.
- If there is an error in processing the subscription (e.g., overcharging or double payment), please contact the journal's customer service team for resolution and potential adjustments.
4. Unforeseen Circumstances:
- In the event of technical issues, system errors, or service disruptions that affect payment or access to the journal’s content, Computing and Applications Reviews will review the situation on a case-by-case basis and may offer a refund or credit if deemed appropriate.
5. Requests for Refunds:
- Any requests for refunds should be made in writing to the editorial office or customer service team.
- All refund requests will be evaluated based on the circumstances outlined above. Decisions will be communicated to the requester within 7–10 business days.
6. Exceptional Circumstances:
- In rare and exceptional cases, such as duplication of payment, journal cancellation, or failure to deliver the agreed-upon service, Computing and Applications Reviews will evaluate the situation and consider offering a refund or credit.
Conclusion:
While Computing and Applications Reviews generally does not offer refunds after submission or payment for services, we strive to handle requests fairly and transparently. If you have any questions or concerns regarding a payment or transaction, please contact our customer support team for assistance.
